What are the major landlord-tenant issues that need to be dealt with?

What are the major landlord-tenant issues that need to be dealt with?

In April 23, 2018

Unauthorised roommates, hoarding, no or late payment of rent, illegal or prohibited activities – the issues created by tenants come in all sizes, shapes and distinct levels of severity. Applying the most meticulous process of tenant screening and rules of the property management, if you are a property manager or a landlord, you might come across a problematic tenant at some definite point of time.

With any kind of problem or issue, it is essential that you always a professional approach. You must clearly and quickly communicate and must take appropriate steps – no matter how difficult it appears to be so that you are able to maintain a profitable and safe rental.

In this particular guide, you are likely to learn ways to handle the common issues of a tenant. The basic key to deal with tough tenants of any kind is to abide by the documented and strict way of action. Each and every state has distinct laws; therefore it is recommended that you consult a capable attorney for any legal advice regarding steps to deal with problematic tenants.

Do you face a problem with your tenant?

It might be that the tenant is late in returning back home not for the first but for the third time. Or, you encounter too many visitors at an hour which is odd. Perhaps the complaints of loud music or foul smell have begun to overflow your inbox. At the time when you suspect a possible issue with your tenant, it is best that you put aside your petty emotions and quickly act so as to diffuse the notorious situation. When aptly managed, two things might happen – the issues regarding the tenant will get resolved otherwise he should be asked to find another place for himself. There are a few things which you effectively remember before you embark on the action plan to mitigate issues with the concerned tenant.

• You must understand the law well:

Each state has unique ordinances and laws. You must make sure that you avail an articulate understanding of the rights of a landlord along with his responsibilities, the rights of the tenants, and the general workings of a particular notice along with the eviction process. You must work with the attorney so as to set up the procedures and policies. You also can avail more information via the state housing department website.

• You must stick to the procedures and policies:

When your tenant signs the lease, this means that they are agreeing to the possible policies, rules, and regulations of the rental property. You must ensure that these are stated clearly and articulately in the agreement of lease. With this, you must provide the tenant with the electronic copy or hard copy also. Also, you must review with your tenant the provisions of the lease before signing.

Your agreement for a lease must state the details regarding what the tenants cannot and can do at the property, the rent amount, at what it is due and how can it be actually paid. Additionally, you must include the rules regarding the noise, responsibilities of the tenant, responsibilities of the landlord, conflict resolution in relation to the resident to resident, guidelines in regard to the addition of more occupants, smoking, pets, and guests, maintenance of the property and the common wear and tear.

Get everything documented:

You must document the procedure and policies for the handling of the issues and complaints of the tenant which includes the anticipated response times, warnings, notices, necessary forms of having a communication and at what time to escalate the issue. You might also conduct the incident meetings regarding the review and create the incident reports for the benefit of tenants.
You must document all the interaction with tenants – both bad and good.

You must note the conversations, phone calls, save the emails and text messages and documents of late payment of rent, the notice served, complaints, warnings issued and the ultimate actions which you would take. On the basis of the units and the number of tenants you keep, it is smart enough to invest in customer relationship management (CRM) software. Otherwise, you can create a nice spreadsheet or any other kind of documentation which works well for you. This method does not matter much, you just have to be sure that it is standardised for all tenants.

Get good training:

You must be sure that you and your staff have the knowledge regarding your procedures and policies and are familiar with various kinds of tenant warnings, termination notices, and the incident reports. It is common to get carried away into heated exchanges when dealing with tenants. However, your staff and you must maintain absolute professionalism even at the time when the tenant does not.

A dignified conversation with the tenant might be work to bring the issue to an end. At the time when a non-legal issue arises, you must consider meeting the tenants face to face; utilizing the best judgment depending upon the aptness of the situation. You must be specific and direct with the discussion and must outline the problem and the feasible consequence of not completely complying with the policies and the rules.

At the time when you deal with the issues of the tenants in regard to the property management or run high on emotions, and at times when things fail to go your way, you must remain firm and level-headed, sticking strictly to the procedures and policies which can help to make the correct decisions and solve the matter.